This document lays out the norms, standards, and procedures by which we can continually
safeguard customer information and ensure its confidentiality, with your help, subject
to the limitations prescribed in Article 5 (Limit on Liability) of the Terms and
Conditions. For consistency and brevity, the words "We", "our", "ours" refer to
China Banking Corporation or "China Bank" for short. The words "you", "your", and
"yours" refer to the Customer who is enrolled or is enrolling in China Banking Corporation's
e-Banking delivery channel ("e-channel"). The word "Customer" refers to the person(s)
or juridical entities who singly or jointly own an account with China Banking Corporation.
We thank you for trusting us, and please feel free to notify us immediately on how
we can serve you better.
Protecting information is our shared responsibility.
China Bank’s systems are developed and operate around established security standards
and technology to protect your information against identified risks—known computer
viruses and Internet hackers. We combine these with internal procedures to provide
you a secure banking connection through encryption, authentication, message integrity,
How we value your privacy
We value your privacy and we warrant to you that we shall hold in strict confidence
all the information that you communicate to us.
To respect your privacy, we will use the information that you communicate to us
within the bounds of applicable laws and rules and regulations that may be issued
by the Bangko Sentral ng Pilipinas and the Bankers’ Association of the Philippines,
specifically R.A. 1405 (Law on Secrecy of Bank Deposits) as amended, R.A. 8791 (General
Banking Law of 2000), and other applicable laws and rules and regulations that may
be issued by the Bangko Sentral ng Pilipinas and the Bankers’ Association of the
However, to enjoy the whole spectrum of services from China Banking Corporation
that you may wish to avail of, we may share information regarding your personal
circumstances with our subsidiaries, affiliates, representative offices, agents
or other authorized third parties that we may select. If you do not wish to share
your information as such, please formally notify in writing your branch of account
or our ATM CENTER through the following addresses/numbers:
14/F China Bank Building
8745 Paseo de Roxas corner Villar Street
Makati City 1200
Also, to be able to serve you better, we may engage the services of other reputable
organizations, who will also be obliged to safeguard all confidential information
and will strictly use them only in the performance of the agreed services.