In accordance with RA No. 10173 (Data Privacy Act), I hereby consent to the collection, retention, processing, disclosure (as provided under applicable confidentiality and data privacy laws of the Philippines including all subsequent amendments or supplements there(to) of any personal, sensitive personal, and privileged information relating to me, whether provided by me or coming to the China Banking Corporation’s (hereafter referred to as “Company”) possession, and sharing of the said personal, sensitive personal and privileged information to the Company, its offices, branches, subsidiaries and affiliates, accredited third parties/vendors, credit reporting or credit reference agencies, credit protection provider, guarantee institutions, debt collection agencies, private regulatory organizations and other financial institutions, and other outsourced service providers engaged by the Company for the purposes reasonably required by the Company, for the Company’s conduct of everyday business, and/or only if required to do so by law or in good faith belief that such action is necessary to: (a) assess my suitability for employment with the Company or any of its subsidiaries; (b) submit reports to Senior Management on recruitment strategies and demographics; (c) submit reports to government agencies; (d) use as reference when conducting reference checks; (e) conduct background/credit investigation; (f) conform to the edicts of the law or comply with legal process served on the Company and its subsidiaries; (g) protect and defend the rights or property of the Company and its subsidiaries and (h) act under exigent circumstances to protect the personal safety of users of the Company and its subsidiaries or the public.
I shall notify the Company in writing, which must be acknowledged by the Company, if I do not consent to the aforementioned processing. I further acknowledge my right to information, access, correction, rectification, erasure of my personal, sensitive personal and privileged information, data portability, objection to processing and to file complaint under the Data Privacy Act. I agree that the Company may retain my personal information for as long as necessary for the fulfilment of the purpose for which it was collected and such other purposes that I may have consented from time to time, as required by pertinent laws and regulations, and provide information when required to do so in accordance with applicable laws, by court order, and jurisprudence.
If I provide the Company with any personal information relating to a third party (e.g. reference information, et.al.), I warrant to the Company that I have obtained the recorded consent of such third party to provide the Company with the third party’s personal information for the relevant purposes and can upon the Company’s consent request, submit the same for inspection.
I agree that the Company shall not be liable for any loss or damage arising from the Company’s disclosure of personal information for the above purposes.
Frequently Asked Questions (FAQs)
China Bank-SMAC and China Bank-SMAC Prestige Membership
China Bank Prime or Platinum Mastercard Principal Cardholders are qualified for a complimentary China Bank-SMAC Membership. China Bank World or Wealth Mastercard Principal Cardholders are qualified for a complimentary China Bank-SMAC Prestige Membership. The complimentary membership may be enjoyed by Cardholders within the initial validity of his/her issued China Bank Credit Card.
Qualified Cardholders should opt in to the benefit by calling China Bank Customer Service 24/7 Hotline at +632 888-55-888. Further, they must meet the spend requirement based on the SMAC Card type using their China Bank Credit Card. The spend requirement for China Bank-SMAC is Php10,000 and China Bank-SMAC Prestige Card is Php50,000.
Yes. As long as your China Bank Credit Card is active and in good credit standing, you may opt in to this complimentary feature within the validity of your newly issued China Bank Credit Card any time by calling the China Bank Customer Service 24/7 Hotline at +632 888-55-888.
If you have opted in, your China Bank-SMAC or China Bank-SMAC Prestige Card will be delivered to your billing address on record once you have met the required spend based on the card type. Delivery will be ten to fifteen (10 to 15) banking days upon creation of your China Bank-SMAC or China Bank-SMAC Prestige Card. Please ensure your billing address on record is updated.
Yes. You may request through www.smac.ph the transfer of your earned SMAC Points from your regular SMAC or SMAC Prestige Card to your China Bank-SMAC or China Bank-SMAC Prestige Card.
You may request for a card replacement of your lost, stolen, or damaged China Bank-SMAC or China Bank-SMAC Prestige Card by calling China Bank Customer Service 24/7 Hotline at +632 888-55- 888 or Domestic Toll-Free Number 1-800-1888-5888 (press “2” for Credit Card Services).
No. Replacement requests for all lost, stolen, or damaged China Bank-SMAC or China Bank-SMAC Prestige Card may only be done by calling China Bank Customer Service 24/7 Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888.
Yes. The replacement fee for your China Bank-SMAC is Php200 and Php500 for your China Bank-SMAC Prestige Card and will be posted on your Credit Card Account upon processing of the request.
Your replacement China Bank-SMAC or China Bank-SMAC Prestige Card will be delivered to your billing address on record within ten to fifteen (10 to 15) banking days from date of replacement request. As such, when calling to request for a replacement, be sure to update your billing address as necessary.
Any points balance at the time of processing will automatically be transferred to your replacement China Bank-SMAC or China Bank-SMAC Prestige Card.
Renewal of China Bank-SMAC or China Bank-SMAC Prestige Membership is contingent with the renewal of your China Bank Credit Card. Two (2) months before the expiry of the latter, you will receive an SMS or e-mail advisory on how to opt in to renew your China Bank-SMAC or China Bank-SMAC Prestige Membership. Please follow the opt-in instructions to request for your renewal card. Your opt-in request signifies your agreement to the CBC-SMAC/CBC-SMPC Membership Terms and Conditions.SMS Renewal Advisory for China Bank-SMAC:SMS Renewal Advisory for China Bank-SMAC Prestige:
You may request for the renewal of your card by replying to the Opt-In SMS or by sending an e-mail renewal request at firstname.lastname@example.org as instructed in the e-mail advisory received two (2) months before its expiry. If you renew after the prescribed period stated in the SMS or e-mail advisory, you may call China Bank Customer Service 24/7 Hotline. The renewal request will be reviewed subject to the eligibility requirements. Please take note that if your renewal request is received after its expiry, earned points will be forfeited and will no longer be transferred to your renewal card
The renewal fee for your China Bank-SMAC is Php200 and Php500 for your China Bank-SMAC Prestige Card and will be charged to your Credit Card Account upon creation of the renewal CBC-SMAC or CBC-SMAC Prestige Membership.
Your renewal China Bank-SMAC or China Bank-SMAC Prestige Card will be delivered to your billing address on record within ten to fifteen (10 to 15) banking days upon creation of your renewal China Bank-SMAC or China Bank-SMAC Prestige Card.
Upon expiration of membership, your China Bank-SMAC or China Bank-SMAC will be terminated and any earned SMAC Points will be forfeited.
Upon renewal request, you may continue to use the old card to earn SMAC Points while it is still valid. However, once card replacement has been created, redemption of SMAC Points can only be made through the renewal card.
You will continue to enjoy the privileges of your China Bank-SMAC or China Bank-SMAC Prestige Membership with your downgraded, upgraded, or converted China Bank Credit Card, if it has the same benefit/membership (refer to grid below).
If not, a new China Bank-SMAC or China Bank-SMAC Prestige Card, as the case may be, will be issued, subject to applicable spending requirements for the new SMAC Card type. You are encouraged to redeem your earned SMAC Points in your current China Bank-SMAC or China Bank-SMAC Prestige Card prior to the upgrade, downgrade, or conversion of your China Bank Credit as it may be forfeited upon expiration of membership of your old SMAC Card type.
For concerns, call China Bank Customer Service 24/7 Hotline at +632 888-55-888 or e-mail email@example.com. China Bank is regulated by the Bangko Sentral ng Pilipinas with telephone number +632 870-87-087. BSP Online Buddy (BOB) may be accessed via BSP Webchat (http://www.bsp.gov.ph/), SMS (021582277 for Globe subscribers only), and Facebook (https://www.facebook.com/BangkoSentralngPilipinas/).
As of June 2021