Check Management

About China Bank


Your China Bank World Mastercard is accepted in millions of Mastercard-affiliated merchants worldwide.  You can use your Card for in-store purchases by dipping it at point-of-sale terminals, tapping it on contactless-enabled machines, and at online shopping websites. Your China Bank World Mastercard cannot be used in gambling sites and casinos.

The China Bank World Concierge is dedicated to provide you with personalized and premium lifestyle concierge assistance for Airport Lounge Access, as well as Golf Course, Car Rental, and Hotel and Dining Referral and Reservation, among others. It is available 24/7 through +632 868-78-385.

Relish your traveling experiences with complete peace of mind. Get coverage of up to Php20 million with our comprehensive travel insurance when you purchase your travel tickets using your China Bank World Mastercard.

Elevate your airport experience to an entirely new level. While waiting for your flight, relax in utmost comfort with access to over 1,000 airport lounges in over 500 airports across 120+ countries with Mastercard Airport Experiences provided by LoungeKey.

Enjoy light monthly payments with China Bank World Mastercard Installment Program:

  • 0% Merchant Installment2 – Enjoy year-round installment of up to 36 months at participating merchants.
  • Balance Transfer3 – Transfer balances from your other credit cards to your China Bank World Mastercard and pay in installment terms of up to 24 months with low interest rates.
  • Transaction Conversion3 – Easily convert your straight transactions at non-installment merchants for lighter payment options. Choose to pay in installment terms of up to 24 months at low interest rates.

Accumulate Rewards Points for qualified purchases charged to your China Bank World Mastercard. Earn one (1) Rewards Point for every Php25 valid spend at standard merchants or Php200 spend at service merchants. You can exchange your earned Rewards Points for items in the Rewards Catalogue. Purchases made by Supplementary Cardholder/s also earn points and are credited to the Principal Cardholder. To redeem, simply call China Bank Customer Service Hotline. 

Your Card transactions are interest-free when you pay your Statement Balance in full on or before the Payment Due Date indicated in your Statement of Account. Always pay your Card bills on time to maintain a good credit standing. The Bank reserves the right to increase or decrease your credit limit based on Bank policies. 

Enjoy exciting discounts and freebies at participating establishments with your China Bank World Mastercard! Click here to check ongoing promotions. 

A card that is issued together with your Principal China Bank Credit Card. The China Bank Virtual Card is a companion card designed exclusively for internet use only and can be assigned with a sublimit allowing you to be in complete control of your online spending. You can now enjoy a more secure and worry-free online shopping experience.

Share the privileges of your China Bank World Mastercard with your loved ones. They can enjoy the same perks you get through CBC Deals, 0% Installment Program, or online shopping. To apply for a Supplementary Card, call China Bank Customer Service Hotline or download the Supplementary Card application form.  

Your China Bank World Mastercard Principal Card is entitled to a complimentary China Bank-SMAC Prestige Card5 as soon as you have reached the required accumulated retail or installment spend.

The China Bank-SMAC Prestige Membership entitles you to experience all the features and benefits of the SM Advantage Loyalty Program when you shop at SM and its more than 1,000 partner establishments nationwide.

Your China Bank-SMAC Prestige Card should be used with your China Bank World Mastercard, otherwise, it may be suspended/deactivated and be subject to applicable reactivation fee. It is co-terminous with your China Bank World Mastercard.

In the event that your Card was lost or stolen, you should immediately contact China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888. You will not be liable for charges incurred in your Card Account after the time of reporting of lost or stolen Card.  

Your China Bank World Mastercard is equipped with the following security features to ensure the safety of your Card purchases:

  • Transaction Alerts – Get SMS alerts and e-mail notifications through your mobile number and e-mail address on record for every purchase made. This gives you peace of mind because you are on top of your Card activities.
  • 3D Secure – This serves as an additional layer of security every time you transact at participating 3D Secure online merchants as you will be asked for the One-Time Password (OTP) sent to your mobile number on record. As such, always keep your mobile number updated by calling China Bank Customer Service Hotline.
  • EMV Chip – This is an advanced feature that improves payment security.

To support our green initiative, you are automatically enrolled in our electronic SOA (e-SOA) facility. Your monthly e-SOA will be sent to your e-mail address on record. You will also receive an SMS alert once your e-SOA has already been sent via e-mail.

Remember to always pay on or before the Payment Due Date indicated on your e-SOA to avoid incurring Finance Charges and Late Payment Fees and to ensure uninterrupted use of your Card. Inform us immediately should you fail to receive your e-SOA. To ensure receipt, always keep your e-mail address on record updated by calling China Bank Customer Service Hotline. 

You may opt to pay any of the following amounts:

  • Your Statement Balance as indicated in your latest SOA
  • Minimum Amount Due, which includes: (a) past due amount, if any (b) 5% of Statement Balance or Php500, whichever is higher; and (c) any amount in excess of your credit limit
  • Any amount less than your Statement Balance but not less than your Minimum Amount Due

Settle your China Bank World Mastercard bill through any of the following channels:

  1. China Bank Channels:
    • Over-the-counter at any China Bank branch nationwide
    • China Bank Online, Mobile App, Tellerphone6, and ATMs
    • Automatic Debit Arrangement (ADA) with your China Bank Deposit Account6 
  2. Other Payment Channels:
    • Over-the-counter at any China Bank Savings branch nationwide
    • China Bank Savings (CBS) Online and ATMs
    • BancNet Online and ATMs
    • SM Payment Centers, SM Hypermarket, and Savemore
    • Select Walter Mart branches
    • BPI ATMs, Online, Mobile, and Phone Banking
    • GCash
    • Maya
Click here for the updated list of our payment channels.

Our China Bank Customer Service Hotline is available to assist your Card concerns. Simply call +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888.

  • Self-Service Banking
    No need to go to the branch or wait for a China Bank Phone Banker to attend to your Card inquiries. With our Interactive Voice Response System (IVRS) and Mobile App, you can make simple inquiries on Available Credit Limit, Outstanding Balance, Statement Balance, Minimum Amount Due, Payment Due Date, and Last Payment information with ease. Simply call China Bank Customer Service Hotline for Card inquiries via IVRS or download the China Bank Mobile App from the App Store or Google Play Store.

1Subject to applicable Terms and Conditions.
2Minimum installment amount is Php3,000 or as set by Merchant. Tenor may vary per merchant.
3Applicable to Principal Cardholders. You may apply by calling China Bank Customer Service Hotline.
4Applicable to Principal Cardholders.
5Please refer to China Bank-SMAC Prestige Membership Terms and Conditions.
6Principal Cardholders may apply at their China Bank branch of account.

© 2006 China Banking Corporation. All rights reserved