Check Management

About China Bank
China Bank Mobile App

Frequently Asked Questions (FAQs)

What is the China Bank Mobile Banking Application?

The China Bank Mobile Banking Application is an application that you can download and install in your smartphones and tablets. It enables you to access your accounts and perform basic and advance banking transactions on the Go.

Where can I download the Mobile Banking App?

The Mobile Banking App is available in App Store for iOS and Google Play Store for Android™. Search for China Bank, look for the logo and install the application on your device.

Is the use of the Mobile Banking App free?

Downloading the Mobile Banking App is free of charge. However, use of the App requires that the device is with internet connection whether through free or paid WIFI or mobile data.

Are there fees to use the Mobile Banking App?

Fee is only applied on Transfer to Other Bank transaction.

Transaction Fee
Transfer to Other Bank Account PhP 10.00

Can I access the Mobile Banking App outside the Philippines?

Yes. The Mobile Banking App is accessible anywhere provided there is an internet connection available..

However, performing financial transactions will require an OTP* (One-Time Password). Currently, only local mobile numbers will be able to receive the OTP. If you are out of the country and have activated your local mobile telco provider’s roaming services, you may incur charges for receiving OTP and/or SMS alerts while you are out of the country.

*Sent to your registered mobile number

Which accounts are available through my Mobile Banking App?

You may access the following DEPOSIT/CARD products and perform the transactions indicated below through your Mobile Banking App:

Account Products Inquiry Fund Transfer Bills Payment
PESO Denominated Deposit Product (i.e., ATM Savings, Passbook Savings, China Check Plus, Money Plus Savings)
Foreign Currency Denominated Deposit Product (i.e., USD, EUR, CNY)
(to OWN account of same currency)
Cash Card
Credit Card

Can I still use China Bank Online (Web Based) and Phone Banking once I start using the Mobile Banking App?

Yes. You can still use and access your China Bank Online account and Phone Banking access once you start using the Mobile Banking App. This gives you more options and banking convenience.

What kind of smart phone devices can I use with the Mobile Banking App?

You may use smartphones and tablets with the following specifications:

Operating System Version
iOS 8 and above
Android 5 and above

Can I install the Mobile Banking App in multiple smart phone devices?

Yes. You may install the Mobile Banking App to a maximum of five (5) devices. However, you may only access your account in these devices one at a time. Simultaneous login is not allowed.

What are the security features available in the Mobile Banking App?
  • OAC (One-Time Activation Code), 6 characters (alphanumeric) sent to registered email for initial login
  • OTP (One-Time Password), 5 digits (numbers) sent to registered mobile number to initiate transactions
    *Currently, only local mobile numbers will be able to receive the OTP.
  • Session expiration
  • Email/SMS alert for every successful transaction
Do I need to login before I can view my balance?

Yes. However, if you want a quick view of your account balance, you may use the “Peek Balance” feature. The “Peek Balance” can be made available in the login screen. This setting gives you a quick view of the balance of your chosen account without logging into the app.

Can I use the Mobile Banking App if I do not have an account?

Yes, you can make use of our pre-login features. They are as follows:

ATM/Branch Locator – locate a CBC branch or ATM near you. Know if the ATM is operational or not. It also features an Augmented Reality view, for guidance and direction.

Product Information – view the list of available deposit products you can avail

Calculator/Simulator – calculate and estimate your monthly amortization when getting an AUTO LOAN or HOUSING LOAN or know how much loan you can avail based on your monthly income

Exchange Rates – view foreign currency (i.e., USD, EURO and YUAN) buying and selling rate

Will transactions done on weekends or holidays be displayed in Current day and Mini-Statement if I login on those days?

Yes, transactions for the day will be displayed in Current Day and Mini-Statement even on weekends and holidays.

What if I forgot my password?

To request for new mobile banking password, follow the steps below.
Step 1: Click the “Forgot Password?” link
Step 2: Provide your Mobile Banking App user ID and your registered email address, then click “Continue”
Step 3: Input your assigned OTP (received via SMS through your registered mobile number)
Step 4: Access your registered email and view the system-generated password from
Step 5: Go to the Mobile Banking App Login Screen and input your user ID and system-generated password
Step 6: Nominate a new Mobile Banking App password

Does the Mobile Banking App send SMS and email alerts for any transaction performed by the user?

Yes. The Mobile Banking App automatically generates SMS or email alerts to notify the user each time a successful transaction is performed.

What if my mobile device gets lost or stolen?

If the mobile device that was lost or stolen is your only device registered, (1) you may call the bank to request for the temporary deactivation or (2) if you have another mobile device, you may download the Mobile Banking App to the new device and de-register your old mobile device by performing the following transaction:
Step 1: Login to the Mobile Banking App
Step 2: Go to Settings Menu and select “De-Register Device”
Step 3: Select the device to de-register and click “Confirm”

If you have other mobile devices registered, you may de-register the lost/stolen device by performing the steps shown above.

How many incorrect login attempts does it take before access to the Mobile Banking App is locked?

The application will automatically lock your access to mobile banking if you have entered an incorrect password for more than 3 times.

If I have been locked out, how do I unlock my mobile account?

If you have been locked out, you may request for a new password by performing the steps in Question #22 or you may call the Customer Contact Center Hotline at telephone number (632) 888-55-888 to request for assistance in unlocking your access to mobile banking.

How often do I need to download the Mobile Banking App?

You only need to download the Mobile Banking App once. However, an update may be available from time to time. You may check your device for notification on the availability of a newer version. If an update is available, click the update button on the Apple App Store (iOS) or Google Play Store (Android).

Why does the system require me to enter One-Time Password (OTP) for every transaction I make?

The One-Time Password (OTP) requirement is an additional layer of security of the application that prevents other people from doing unauthorized transactions.

Will my Mobile Banking App session expire?

Yes. The system automatically logs you out of the application if you have left your session idle for a certain period. This is an added security feature of the Mobile Banking App.

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